BREAKING NEWS:
Dear Vivid Members, In recognition of the Labor Day weekend here in the USA, we will be observing Monday, September 6th as a holiday. We will return to our regular business hours Tuesday, September 7th, 2010. In the time being, please feel free to contact our secure authorized billers below. They would be happy to assist you.
If you see VIVIDADMIN.COM on your banking statements, you are in the right place. We bill ALL of our websites as VIVIDADMIN.COM. Click here for a list of our sites.

Click here for Vivid Entertainment customer support

* Or contact your billing service as needed:

  • Epoch - Contact Epoch Customer Support HERE for Friendly Service.
  • Netbilling - You will see 8007216641, CA and VIVIDADMIN.COM on your statement. Contact NETBILLING HERE for friendly service.
  • IF YOU JOINED ON OR AFTER AUGUST 25th, 2010, and see VIVIDADMIN.COM on your card statement, Please contact DHD MEDIA first.
  • DHD MEDIA - Customer Support (800)935-5771. They would be happy to help you. DHD ONLINE SELF SUPPORT CLICK HERE https://payment.dhdmedia.com/merchants/my_account/index.cfm?mg_id=12266
  • Jettis - Contact Jettis Customer Support HERE for Friendly Service.
  • Local Billing - If you have an International charge. Please contact LOCAL BILLING HERE for friendly service.
ADDITIONALLY, you may contact us using the TICKET SYSTEM below and we will respond to you in a timely fashion. We can help you with whatever it is you need.

Step 1) View your account details
Username:
Password:

* Or retrieve your information via email
Email:
Fraudulent Claims are investigated and pursued to the fullest extent of the law.

Internet IP addresses are logged at the time of purchase to ensure the safety and security of our valued members.
Contacting our support department prior to banking institutions will result in more expedient, thorough service and guaranteed customer satisfaction.
 

Some General FAQ's:

Do you join a network site and only get access to vivid?:
Please write our support so we can help you.

I lost my password:
Simply look up your membership on the left of this page and you information will be emailed to you automatically.

How Often Am I billed?
Your monthly subscription will rebill every month until canceled.

How long does my account last after I cancel?
Your account lasts until the end of the month that you last paid for. So, if you are billed on the 15th and you cancel on the 20th, you will still have a membership until the 15th of the next month!

How Do I cancel?
Simply look up your account on the left, with either your username and password or email address, and you will be taken to the proper billing department to cancel your subscriptions.

How does the billing show up on my credit card?
Your membership as well as any purchases you make through Vivid.com are itemized on your credit card statement as "VividAdmin.com"

What if I don't want to use a credit card?
Sign up using your checking account! Or you can now order by phone.

To dispute a billing:
Do you feel you have been charged in error? Were you billed twice in the same month? Look up your account to the left then, you may email our support team.


If none of these questions help your problem, then simple open a support ticket and we will be happy to assist you: Open a ticket